Refund policy

🔁 Return and Refund Policy

Company Name: MARTLAZ LIMITED
Company Number: 16614951
Registered Address:
13 Unit 155047, Courier Point
13 Freeland Park, Wareham Road
Poole, BH16 6FH, United Kingdom
Email: contact@valemont.store
Phone: +44 20 3371 2300
Last Updated: November 2025

1. Overview

At MARTLAZ LIMITED, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. This Return and Refund Policy outlines your rights and how to proceed with returns or refunds.

2. Returns

You may request a return within 14 days from the date of receiving your order.
To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The product must be in its original packaging.

  • You must provide proof of purchase (order confirmation or invoice).

To initiate a return, please contact us at contact@valemont.store with your order number and reason for return.
Our team will provide detailed instructions and the return address.

3. Refunds

Once your returned item is received and inspected, we will notify you via email.
If your refund is approved, it will be processed automatically to your original payment method within 5–10 business days.

Please note:

  • Original shipping costs are non-refundable.

  • If your order included free shipping, the actual shipping cost may be deducted from the refund.

4. Exchanges

We only replace items that arrive defective or damaged.
If you need to exchange it for the same item, send us an email at contact@valemont.store within 7 days of delivery, including photos of the issue.

5. Non-Returnable or Restricted Items

The following items cannot be returned or refunded:

  • Personal care or hygiene-related products

  • Digital products or downloadable items

  • Gift cards

  • Items purchased on clearance or final sale

6. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company (it may take some time before your refund is officially posted).

  3. Contact your bank — processing times can vary.

If you’ve done all this and still have not received your refund, please contact us at contact@valemont.store.

7. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, contact us immediately at contact@valemont.store with photos of the item and packaging.
We will review your case and arrange for a replacement or refund at no additional cost.

8. Return Shipping

Customers are responsible for paying the shipping costs for returning items, unless the product is defective or we made an error with your order.
Return shipping costs are non-refundable.

9. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:
📧 Email: contact@valemont.store
📞 Phone: +44 20 3371 2300